Refunds And Cancellation

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.

1.If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

2.Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

3.How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Crown Chair account.

2. Go to My Orders.

3. Click on 'Canccel' against the item you wish to return or exchange.

4. Fill in the details and raise a return request.